Building a Business Intelligence Shop

Not sure where to start in building your business intelligence capability. Check these four major steps.

A. Strategic Planning

• Aligning capabilities to needs
• Cross-functional approaches and prioritization
• Understanding demands, dependencies, trends
• Digital transformation
• Define KPIs

B. Build the organization

• Build data-driven culture
• Build transparency and accountability
• Define data governance and data model
• Data architecture, modeling, design, storage and access, security, integration, interoperability, documents, content, master data, reference, data warehousing, metadata, data quality
• Leadership support
• Decision-making process
• Agility and funnel approach, change management and enablement

C. Managing the Work

• Portfolio management, demand management and alignment
• ROI and value management

D. Service Marketing

• Portals
• Dashboards
• Websites
• Reports
• Communications
• Customer Network and social interactions
• Marketing to persuade change and efficiencies, cross collaboration
• Monetization of data through updated strategic planning and capability building.