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Tuesday, January 18, 2011

Effective Listening and 139 Other Tips

My colleague John Estrella just published a book titled "Lessons Learned in Project Management: 140 Tips in 140 Words or Less". I contributed one of those tips in his book related to listening which I share below.

Effective listening is crucial, it avoids incorrect perceptions and ensures proper understanding. As I write this blog entry, I am part of mediating a large community fracture, the disagreements and conflicts started only because of poor listening skills by those leading this community, and that quickly developed in suspicion.

 
Tip 61: Listen more than you talk
Project managers are inherent leaders. You need to inspire your team to work harder to accomplish more work for less cost and
better quality. Listen to the team’s concerns, their understanding of
the value of the project, its significance and their role in the bigger
picture. Make sure your team is immersed in the mission of the
project.

Listening skills for a project manager are crucial for effective
communication across the project. Make sure messages relayed to
the team by self or others are (1) clear, (2) accurate, (3) relevant, (4)
concise, (5) at the correct level of detail and (6) transmitted using
the most effective medium.

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