It's more common than we think. Lack of end user perspective will ruin a product.
Yes these images are real. Check out this old post from 2009 https://sys-eng.blogspot.com/2009/04/one-way-to-ruin-great-product-idea-when.html
Looking at these three images at three different projects, its clear that even if on paper the design seemed feasible, the implementation team must have noticed the a little more than average steep driveway, or a little too high ATM, they even went out of their way to accommodate an opening 😱 for the lamp post in the balcony's floor.
👀 Did the implementation teams just throw a blind eye to the issue?
🙊 Maybe they assumed it would go away?
🏋🏼 Thought it was an undiscovered innovation?
These are just examples of everyday business issues that happen all the time. Sometimes minor like losing a customer, in others pretty devastating like losing an entire product line.
Allowing teams to speak freely their minds, and giving team members the authority to question decisions, and promoting respect and accountability are a few ways to mitigate errors in organizations.
The need becomes increasingly important with large portfolios, digital transformation initiatives and situations where projects are too fast or too slow.
Just go back to the simple question, WHY?
Agree?
