- Hiding mistakes and keeping them internal to the functional unit.
- Selfishness and attempting to get all the resources we need for our unit, regardless of the needs of other units.
- Making sure we spend all the budget before the fiscal year is over, to avoid reduction in next year's allotment.
- Focusing on own unit's work and not supportive of initiatives outside the unit.
- Ignoring the external customer unless we are in a sales or marketing role.
Organizations which structure internal operations based on end-to-end processes have been able to offer their customers a more comprehensive and integrated value proposition. Moreover the organizations are more streamlined and efficient. A leading example is IBM's Enterprise Process Framework (EPF) 1, 2. IBM transformed its operations across multiple end-to-end levels, each level represents one enterprise process area, for example product ordering, IT services or HR services.
A process optimized organization is a mid-stage organization in between a business unit optimized organization and an enterprise optimized organization. Optimized business units are silos of work centers and processing units, process optimized are definitely a step above where waste is reduced, processing is automated end-to-end and economies of scale can be achieved. If your organization is exhibiting any of the five signs above, then know that you are still way far from a process optimized organization.
Read more here:
- Streamlining Business Processes, IBM
- The Business Shrink The Dysfunctional Workplace
- Top Ten Reasons Teams Become Dysfunctional